Revocation

§ 1 Cost allocation agreement for consumers within the meaning of section 13 of the German Civil Code (BGB) if you exercise your right of cancellation and refunds.

(1) If your exercise your right of cancellation in accordance with clause 10 of these GTCS, you must bear the normal costs of returning the goods.

(2) We generally use the same payment method for refunds as the one that you used to make payment.

(3) However, we cannot use the Sofortüberweisung payment method for making refunds. Payments made in this way are therefore refunded by ordinary bank transfer. This is why we ask for your bank details. The refund will be made as soon has you have sent us your bank details. You will incur no costs if a refund is made using a different payment method.

§ 2 Right of cancellation for consumers pursuant to section 13 of the German Civil Code (BGB).

(1) Cancellation policy for contracts for single shipments and for contracts under which several goods are ordered in a single order and are to be delivered together

Cancellation policy

Right of cancellation

You have the right to cancel the contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the date when you or a third party designated by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of cancellation, you must send a clear statement (e.g. a letter sent by post, a fax or an email) to


Vita-Apotheke e.K.
Sigrid Fischer
Zehntwiesenstr. 70
76275 Ettlingen
Telefon: 07243/5050930
Telefax: 07243/374946
E-Mail: mail@pharmasana.co.uk


notifying us of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, but this is not obligatory. In order to cancel within the cancellation period, it is sufficient for you to send us the notice that you intend to exercise your right of cancellation before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we are obliged to immediately refund all payments that we have received from you, including the delivery costs (with the exception of any additional costs due to the fact that you have selected a form of delivery that differs from the low-cost standard delivery that we offer). This must be done by no later than within fourteen days of the date when we receive your notice informing us that you wish to cancel this contract. We will use the same payment method for this refund as the one you used for the original transaction unless expressly agreed otherwise with you. You will not incur any charges for this refund in any event.
We may refuse to make a refund until we have received the goods being returned or until you have provided us with proof that you have returned the goods, whichever is earlier.

You must send or hand over the goods immediately and in any case no later than within fourteen days of the date when you notify us that you intend to cancel this contract. You will have complied with the time limit if you dispatch the goods before the end of the fourteen days.
You will bear the direct costs of returning the goods. You will only have to compensate us for any loss in the value of the goods if this loss of value has been caused by handling the goods in a way that is not necessary for the inspection of their quality, characteristics and functioning.

(2) Cancellation policy for contracts under which several goods are ordered in a single order, but are delivered separately

Cancellation policy

Right of cancellation

You have the right to cancel the contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the date when you or a third party designated by you, who is not the carrier, has taken possession of the last goods to be delivered. In order to exercise your right of cancellation, you must send a clear statement (e.g. a letter sent by post, a fax or an email) to

Vita-Apotheke e.K.
Sigrid Fischer
Zehntwiesenstr. 70
76275 Ettlingen
Telefon: 07243/5050930
Telefax: 07243/374946
E-Mail: mail@pharmasana.co.uk


notifying us of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, but this is not obligatory. In order to cancel within the cancellation period, it is sufficient for you to send us the notice that you intend to exercise your right of cancellation before the end of the cancellation period.´

Consequences of cancellation

If you cancel this contract, we are obliged to immediately refund all payments that we have received from you, including the delivery costs (with the exception of any additional costs due to the fact that you have selected form of delivery that differs from the low-cost standard delivery that we offer). This must be done by no later than within fourteen days of the date when we receive your notice informing us that you wish to cancel this contract. We will use the same payment method for this refund as the one you used for the original transaction unless expressly agreed otherwise with you. You will not incur any charges for this refund in any event.
We may refuse to make a refund until we have received the goods being returned or until you have provided us with proof that you have returned the goods, whichever is earlier.

You must send or hand over the goods immediately and at all events no later than within fourteen days of the date when you notify us that you intend to cancel this contract. You will have complied with the time limit if you dispatch the goods before the end of the fourteen days.
You will bear the direct costs of returning the goods. You will only have to compensate us for any loss in the value of the goods if this loss of value has been caused by handling the goods in a way that is not necessary for the inspection of their quality, characteristics and functioning.

(3) Cancellation policy for contracts under which a product is ordered and delivered in several partial shipments or units

Cancellation policy

Right of cancellation

You have the right to cancel the contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the date when you or a third party designated by you, who is not the carrier, has taken possession of the final partial shipment or the last unit to be delivered. In order to exercise your right of cancellation, you must send a clear statement (e.g. a letter sent by post, a fax or an email) to,

Vita-Apotheke e.K.
Sigrid Fischer
Zehntwiesenstr. 70
76275 Ettlingen
Telefon: 07243/5050930
Telefax: 07243/374946
E-Mail: mail@pharmasana.co.uk


notifying us of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, but this is not obligatory. In order to cancel within the cancellation period, it is sufficient for you to send us the notice that you intend to exercise your right of cancellation before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we are obliged to immediately refund all payments that we have received from you, including the delivery costs (with the exception of any additional costs due to the fact that you have selected a form of delivery that differs from the low-cost standard delivery that we offer). This must be done by no later than within fourteen days of the date when we receive your notice informing us that you wish to cancel this contract. We will use the same payment method for this refund as the one you used for the original transaction unless expressly agreed otherwise with you. You will not incur any charges for this refund in any event.
We may refuse to make a refund until we have received the goods being returned or until you have provided us with proof that you have returned the goods, whichever is earlier.

You must send or hand over the goods immediately and in any case no later than within fourteen days of the date when you notify us that you intend to cancel this contract. You will have complied with the time limit if you dispatch the goods before the end of the fourteen days.
You will bear the direct costs of returning the goods. You will only have to compensate us for any loss in the value of the goods if this loss of value has been caused by handling the goods in a way that is not necessary for the inspection of their quality, characteristics and functioning.

§ 3 Sample cancellation form

(If you wish to cancel the contract please complete and return this form.)

To:

Vita-Apotheke e.K.
Sigrid Fischer
Zehntwiesenstr. 70
76275 Ettlingen
Telefon: 07243/5050930
Telefax: 07243/374946
E-Mail: mail@pharmasana.co.uk

I/we (*) hereby cancel the contract that I/we (*) have entered into for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)  
Name of the consumer(s)  
Address of the consumer(s)  
Signature of the consumer(s)
(only for notices given on paper)
 
Date  

§ 4 No right of cancellation for drugs and medicines

(1) According to section 312 g para. 1 no. 2 and 3 of the German Civil Code there is no right of cancellation for contracts for the supply of goods that can rapidly perish or whose use-by date would quickly pass and nor for contracts for the supply of sealed goods that are not suitable for being returned for reasons of hygiene if their seal has been removed after delivery.

(2) For this reason there is no right of cancellation for drugs and medicines. You can recognise such goods by the indication "apothekenpflichtig" (pharmacy only) or "verschreibungspflichtig" (only available on prescription) on the package.

(3) The purchase price cannot be refunded for drugs and medicines that are nevertheless returned.

Valid as of 9 June 2014