Delivery/Shipping Costs
Delivery to Shipping Costs Delivery time
Albania 18,45 EUR 6 - 8 working days
Andorra 13,90 EUR 4 - 7 working days
Austria 9,95 EUR 2 - 3 working days
Belarus 18,45 EUR 4 - 7 working days
Belgium 12,90 EUR 2 - 3 working days
Bosnia Herzegovina 18,45 EUR 5 - 7 working days
Bulgaria 13,90 EUR 4 - 5 working days
Colombia 53,95 EUR 8 - 12 working days
Croatia 13,90 EUR 2 - 3 working days
Cyprus 13,90 EUR 9 - 11 working days
Czech Republic 8,95 EUR 2 - 3 working days
Denmark 10,50 EUR 2 - 3 working days
Estonia 13,90 EUR 4 - 6 working days
Finland 13,90 EUR 4 - 6 working days
France 10,95 EUR 3 - 4 working days
Georgia 31,93 EUR 7 - 10 working days
Germany 4,95 EUR 1 - 2 working days
Greece 13,90 EUR 6 - 8 working days
Hungary 13,90 EUR 3 - 4 working days
Iceland 18,45 EUR 4 - 6 working days
Ireland 13,90 EUR 3 - 4 working days
Israel 31,93 EUR 12 - 16 working days
Italy 10,90 EUR 3 - 4 working days
Latvia 13,90 EUR 3 - 5 working days
Liechtenstein 21,95 EUR 2 - 3 working days
Lithuania 13,90 EUR 4 - 5 working days
Luxembourg 12,90 EUR 2 - 3 working days
Macedonia 18,45 EUR 5 - 7 working days
Malta 13,90 EUR 4 - 6 working days
Moldova 18,45 EUR 5 - 7 working days
Monaco 10,88 EUR 3 - 4 working days
Montenegro 18,45 EUR 4 - 7 workig days
Netherlands 9,95 EUR 2 - 3 working days
New Zealand 53,95 EUR 8 - 10 working days
Norway 18,45 EUR 4 - 5 working days
Poland 10,95 EUR 2 - 3 working days
Portugal 13,90 EUR 4 - 5 working days
Russia 36,50 EUR 5 - 15 working days
San Marino 11,68 EUR 5 - 8 working days
Serbia 18,45 EUR 4 - 7 working days
Singapore 41,97 EUR 6 - 8 working days
Slovakia 13,90 EUR 3 - 5 working days
Slovenia 13,90 EUR 3 - 5 working days
Spain 13,90 EUR 4 - 5 working days
Sweden 13,90 EUR 3 - 6 working days
Switzerland 17,15 EUR 2 - 3 working days
Turkey 31,93 EUR 3 - 9 working days
Ukraine 18,45 EUR 9 - 11 working days
United Kingdom 12,95 EUR 2 - 4 working days
United States 43,61 EUR 6 - 10 working days

§ 1 Delivery area and period

(1) We deliver to the countries listed above. In individual cases, delivery to other areas may also be possible upon request.

2) Unless otherwise indicated on the product page, all products are available for immediate delivery.

(3) For deliveries within Germany the delivery period is approx. 5 working days. We select the packaging, shipping method and the shipping material at our own discretion. If we are unable to send the entire shipment, we reserve the right to make partial shipments, provided that this is not unacceptable for you. Orders are limited to the usual pharmacy quantities.

(4) For deliveries to other countries, paragraph 2 shall apply under the condition that the order is delivered within 28 working days.

(5) This period begins when the customer receives the order confirmation.

(6) For deliveries within Germany the period ends on the 5th day, for deliveries abroad on the 28th working day after the event mentioned in paragraph 5. If the last day of the period falls on a Saturday, Sunday or a public holiday in the place of delivery, delivery shall be made on the next working day.

(7) Events of force majeure, measures in connection with labour disputes and other unforeseen circumstance, including non-delivery by our own suppliers for which we cannot be held responsible, entitle us to reasonably extend the delivery periods by the length of time that the hindrance lasts, but for no longer than two weeks from the date of the order. We shall not be in default until we have been set a reasonable extended deadline. If the delay should last longer, you may set a reasonable time limit for performance and rescind the contract if this expires to no avail. After six weeks from the date of the order we shall also have the right to rescind the contract. Claims for damages shall be excluded unless we are responsible for the delay.

§ 2 Terms of delivery

(1) For transport we use the services of DHL International GmbH.

(2) We offer the following types of delivery: standard delivery.

§ 3 Shipping costs

(1) For deliveries in exceptional cases to a country outside the area to which we deliver, in accordance with clause 5 paragraph 1, the shipping costs will be quoted on request.

(2) There will be additional customs duties, taxes and charges for deliveries to countries outside the EU. Further information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm .Information about VAT on imports can be found at http://auskunft.ezt-online.de/ezto/Welcome.do Under German law no VAT payable on shipments to non EU countries. You will pay the tax levied on the product by the country in question in that country itself.

§ 4 Prices, terms of payment, right of retention, reservation of title, setoff

(1) All prices are quoted as total prices in EUR, including statutory VAT plus any shipping costs in accordance with clause 7.

(2) The purchase price is due on the conclusion of the contract and is payable no later than within 14 days of the receipt of the goods.

(3) All payments are to be made by credit card, the Sofortüberweisung (not available in the UK) or PayPal payment systems, advance payment or against an invoice. We reserve the right not to accept certain payment methods and to accept payment by credit card only in the case of a positive credit check. If advance payment is selected as the payment method, we will provide you with the bank account details in the order confirmation. The invoice amount must be transferred to our bank account within 14 days of sending your order. You may only exercise a right of retention if the claims result from the same contractual relationship. Payment against an invoice is only available to registered customers with a positive payment record from a previous order.

(4) Chargeback fees of banks due to chargebacks for which you can be held responsible shall be borne by you.

(5) The goods will remain the property of Ahorn-Apotheke – Mail-Order Pharmacy until payment has been made in full.

(6) You only have a right of off-set if your counterclaims have been established through a final court judgment or if we have expressly recognised them in writing.